MISSION

Our mission is to provide a high quality service to carers and clients of our service, which include a commitment to:

• Support the  relationship between carers and the person for whom they care
• Provide  accurate and up to date information on community aged care, disability and other health support services
• Provide carers and clients of the Centre with options on services that best meet their needs
• Provide a referral service that is appropriate to the carers and clients needs and wishes
• Coordinate short term planned and/or emergency respite services for carers

CARER RESPITE SUPPORT SERVICE STANDARDS

Our Centre has a responsibility to provide services in accordance with the following service standards:

Access to Services

To ensure that each carer's access to a service is decided only on the basis of relative need.

Information and Consultation

To ensure that each carer is informed about his or her rights and responsibilities, the services available, and consulted about any changes required.

Efficient and Effective Management

To ensure that carers and the person(s) for whom they care receive the benefit of well planned, efficient and accountable service management.

Coordinated, Planned and Reliable Service Delivery

To ensure that each carer and the person for whom they care receive coordinated services that are planned, reliable and meet their ongoing specific needs.

Privacy, Confidentiality and Access to Personal Information

To ensure that the rights to privacy and confidentiality of each carer and the person for whom they care are respected, and that the carer and person cared for have access to personal information held by the centre.

Complaints and Disputes

To ensure that each carer and the person cared for has access to fair and equitable procedures for dealing with complaints and disputes.

Advocacy

To ensure that each carer has access to an advocate of his or her choice.

INFORMATION SUPPORT SERVICE CHARTER

All the staff at the Centre will be familiar with and operate within the following service charter, which deals with the rights of service users

Callers to the Centre have the right to:

1. Be dealt with without discrimination.
2. Privacy.
3. Access any information about themselves or their situation.
4. Be treated as an individual, and to have their preferences taken into account.
5. Have a say in decisions made about them.
6. Have access to information about their rights.
7. Complain or pursue action to resolve a dispute.