Goals

As a client of the Commonwealth Respite & Carelink Centre you have rights and responsibilities when using our service, including the right to make comments or complaints about us.

Policy

The Commonwealth Respite & Carelink Centre staff will at all times in their dealings with clients:

•  Respect your rights
•  Inform clients of their rights and responsibilities

Your Rights

• To be treated with respect and courtesy
• To have your needs assessed
• To be informed about available services
• To have control over your own life and make decisions concerning the type of assistance provided, the way it is provided and by which service
• To expect assistance that is culturally and linguistically appropriate
• To have your personal details kept secure, private and confidential
• To express a grievance and seek redress without fear of it affecting decisions relating to you and the assistance you receive
• To see any information about yourself held at our Centre
• To involve an advocate of your choice to represent you when accessing services

Your Responsibilities

• To respect as individuals everyone working in the Centre
• To provide us with accurate information to ensure that a service can be delivered safely
• To inform us of your support needs
• To inform us if you would like and advocate to represent you
• To inform us about any changes which might affect the services provided
• To take responsibility for the results of any decisions that you make
• Provide feedback to us about the quality of and appropriateness of the service provided 

All clients will be informed of these Rights and Responsibilities by Service Coordination staff on their first contact with the Centre.

Please take the time to read your rights and responsibilities, and contact us if you would like to discuss them.

Further copies of Your Rights and Responsibilites are available on request.